Trustpilot

Delivery & Returns

Fast & Reliable *Discreet* Delivery 

We understand the sensitive nature of the products we provide, that’s why we ensure all packaging is discreet in plain non-identifiable packaging. 

Our products are posted from the UK and we offer the following delivery options:

Large Letter (can fit through letterbox)

  • Standard UK Large Letter 48hrs (2-3 working days) - £1.49
  • Next Day UK Large Letter 24hrs (1-2 working days) - £1.99
  • Free Delivery – all orders over £40 in value 

Parcels

  • Standard UK Delivery 48hrs (2-3 working days) - £2.99
  • Next Day UK Delivery 24hrs (1-2 working days) - £4.99
  • Free Delivery – all orders over £40 in value 

Delivery Times

Orders placed before 3pm Monday to Friday will be dispatched the same day. Those placed after 3pm will be dispatched the next working day. Orders placed after 3pm on a Friday, and any time Saturday and Sunday will be dispatched on the following Monday. We will send you an email once your order has been shipped so you'll know that it is on its way to you.

 

28-Day Returns

If you would like to return your order, please contact us within 14 days of receiving the product to request a return. You then have a further 14 days to return your unwanted product to us unopened, in the condition in which it was sent and with the invoice. The additional postage cost of returning the product will be at your own cost.

We will check your package and refund the product price and an amount equal to the price of the cheapest postal method offered for the products; but if your delivery was free or you chose a more expensive postal method we will not refund any excess. We will then check your package and refund the product price within 14 days of us receiving it. Refunds will be credited to the original payment method.

Please can you make sure it is protected to prevent damage whilst it is being delivered.

Our address is:

Dr Fertility 

C/o Virtual Logistics 

Unit 5, Time Technology Park 

Blackburn Road 

Simonstone 

BURNLEY 

BB12 7TY 

 

Delayed or Lost Parcels

If your parcel is delayed or lost, please notify us and we will investigate with your courier to resolve it as soon as possible. Items are not considered to be lost until 10 working days after the due date.

 

Received the Wrong Items?

In the unlikely event that you receive the wrong items please contact us within 5 days and post the items back along with your invoice. Once we have received the items, we will either exchange or refund your account, including the return postage so please include the postage receipt. Orders can take up to 10 days to be delivered to us and will be processed within two working days.