Delivery & Returns
Final order dates, delivery times and services
|Wednesday 18th December||Last order date for Royal Mail 48hr delivery|
|Thursday 19th December||Last order date for guaranteed Royal Mail 24hr delivery|
|Friday 20th December||Orders before 3pm dispatched same day|
|Saturday 21st December||CLOSED|
|Sunday 22nd December||CLOSED|
|Monday 23rd December||Orders before 3pm dispatched same day|
|Tuesday 24th December||Orders before 10:30am dispatched same day. Later orders dispatched on 27th December|
|Wednesday 25th December||CLOSED|
|Thursday 26th December||CLOSED|
|Friday 27th December||Orders before 10:30am dispatched same day. Later orders dispatched on 30th December|
|Saturday 28th December||CLOSED|
|Sunday 29th December||CLOSED|
|Monday 30th December||Orders before 3pm dispatched same day|
|Tuesday 31st December||Orders before 10:30am dispatched same day. Later orders dispatched on 2nd January|
|Wednesday 1st January||CLOSED|
|Thursday 2nd January||Orders before 3pm dispatched same day|
|Friday 3rd January||Orders before 3pm dispatched same day|
Fast & Reliable *Discreet* Delivery
We understand the sensitive nature of the products we provide, that’s why we ensure all packaging is discreet in plain non-identifiable packaging.
Our products are posted from the UK using Royal Mail's 24hr (£4.99) and 48hr (£3.49) tracking services. We offer free delivery on all orders over £50. We aim to have your order safely in your hands within 2-5 working days.
No-Quibble 14-Day Returns
If you are unhappy with your purchase please contact us, return the product unopened, in the condition in which it was sent and with the invoice within 14-days of you receiving the product and we'll refund the product price and postage.
Orders placed before 3pm Monday to Friday are posted the same day, and those placed afterwards will be posted the following day. Orders placed after 3pm on a Friday, Saturday and Sunday will be posted on the following Monday. We will send you an email once your order has been shipped so you'll know that is on its way to you.
Delayed or Lost Parcels
We cannot class a parcel as lost unless at least 15 working days have passed for UK orders, 20 working days have passed for EU order and 25 working days have passed for items sent to the rest of the world.
Received the Wrong Items?
In the unlikely event that you receive the wrong items please contact us within 5 days and post the items back along with your invoice. Once we have received the items we will either exchange or refund your account, including the return postage so please include the postage receipt. Orders can take up to 10 days to be delivered to us and will be processed within one working day.