Delivery & ReturnsFast & Reliable *Discreet* Delivery
We understand the sensitive nature of the products we provide, that’s why we ensure all packaging is discreet in plain non-identifiable packaging.
Our products are posted from the UK, with a small £1.99 charge or FREE delivery on all orders over £35. We aim to have your order safely in your hands within 2-5 working days.
No-Quibble 14-Day Returns
If you are unhappy with your purchase please contact us, return the product unopened, in the condition in which it was sent and with the invoice within 14-days of you receiving the product and we'll refund the product price and postage.
Delivery Times
We strive every day to post as many orders as we can. Usually that means that most orders get posted the same day, however depending on what time your order is placed and current stock levels it may occasionally be the next day. We will send you an email once your order has been shipped so you'll know that is on its way to you.
Delayed or Lost Parcels
We cannot class a parcel as lost unless at least 15 working days have passed for UK orders, 20 workings days have passed for EU order and 25 working days have passed for items sent to the rest of the world.
Received the Wrong Items?
In the unlikely event that you receive the wrong items please contact us within 5 days and post the items back along with your invoice. Once we have received the items we will either exchange or refund your account, including the return postage so please include the postage receipt. Orders can take up to 10 days to be delivered to us and will be processed within one working day.
Do you live outside the UK?
It can take longer for us to receive your returned products, so please allow 21 days for us to process your returned items.
Access to and use of this website and the products and services available through this website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some or all of this website.
This website also contains links to other websites, which are not operated by Dr Fertility (the "Linked Sites"). Dr Fertility has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.
Dr Fertility contains content generated by us. The content of Dr Fertility is provided for general information only. We do not warrant that information we provide will meet your health or medical requirements. In particular, this information is not a substitute for professional medical care by a qualified doctor or other healthcare professional. If you are not a healthcare professional then you should always check with your doctor if you have any concerns before taking, or refraining from, any action on the basis of the content on Dr Fertility. If you are a healthcare professional then this information (including any professional reference material) is intended to support, not replace, your own knowledge, experience and judgement.
Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By using this website, you consent to the processing described therein and warrant that all data provided by you is accurate.
You must not misuse this website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Services; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Dr Fertility will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.
The intellectual property rights in all software and content made available to you on or through this website remains the property of Dr Fertility or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Dr Fertility and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise.
You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Dr Fertility or its licensors.
• Registration
Dr Fertility reserves the right to close an account if any user is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple accounts, or disrupts any of our services in any way.
• Forum Rules
You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution you make to Dr Fertility (including the Forum) as well as to its whole.
Contributions must:
Please note that all contributions must be in English (so that we can effectively moderate the Forum). You may link to specific URLs (web site addresses) in your contributions where these provide essential background reading. However, you must not link to advertising or sites that might cause offense to other users of Dr Fertility. Please note that any post containing a URL may be subject to review and moderation.
You represent that any contribution you make to the Forum will comply with the standards set out above, and you will be liable to us and be responsible for any loss or damage we suffer as a result of your breach of this representation.
For your safety we advise that you never reveal any personal information about yourself or anyone else on the Forum (for example: telephone number, home address or email address), and please do not include postal addresses of any kind. If you have a helpful address to share, please advise the site administrators. While the administrators and moderators of the Forum will attempt to remove or edit any generally objectionable material as quickly as practicable, it is not possible for us to review every message. Therefore you acknowledge that all posts made to the Forum express the views and opinions of the author. The views expressed by other users on Dr Fertility do not (necessarily) represent our views or values.
We have the right to remove any posting you make on Dr Fertility if, in our opinion, it does not comply with the content standards set out in these Terms and Conditions.
• Submission of material
You own all of the content and information you post on the Dr Fertility forum and review sections of the website. For content that is covered by intellectual property rights, like photos and videos (“IP content”), you specifically give us the following permission, you grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide licence to use any IP content that you post on or in connection with Dr Fertility (“IP licence”).
This includes, for example and without limitation, the right and licence to use, reproduce, modify, edit, adapt, publish, translate, create derivative works from, distribute, perform and display such material (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed. In certain circumstances, Dr Fertility may also share your contribution with trusted third parties.
This IP Licence ends when you delete your IP content or your account provided that your content may still be accessible if it has been shared with others, and we are not obligated to delete IP content shared by you.
When you delete IP content, it is deleted in a manner similar to emptying the recycle bin on a computer. However, you understand that removed content may persist in backup copies for a reasonable period of time (but will not be available to others).When you use an application, your content and information is shared with the application. We require applications to respect your privacy, and your agreement with that application will control how the application can use, store, and transfer that content and information.
When you publish content or information using the “Public” setting, it means that you are allowing everyone, including other website users , to access and use that information, and to associate it with you (i.e. your name and profile picture). We advise that you never reveal any personal information about yourself or anyone else (telephone number, home address, business address, delivery address or email address or any other details that would allow you to be personally identified).
We always appreciate your feedback or other suggestions about Dr Fertility, but you understand that we may use them without any obligation to compensate you for them (just as you have no obligation to offer them).If you do not want to grant Dr Fertility the permission set out above on these terms, please do not submit or share your contribution on the forum or review sections.
The Service provides you with the ability to interact with social media services, such as through Facebook “Like” buttons, Twitter and otherwise. These features may enable integration and/or access to your social media accounts. We do not control those social media services, your profiles on those services, modify your privacy settings on those services or establish rules about how your personal information on those services will be used. You and the social media service providers are in control of those issues, not Dr Fertility. You are encouraged to read all policies and information on the applicable social media services to learn more about how they handle your information before using any such features made available to you on our Service. We are not responsible for any acts or omissions by any social media service provider or your use of features that come from their platform.
We do our best to protect your personal information from unauthorised access and use, accidental loss and/or destruction.
We will respect your privacy. You should receive marketing emails only from Dr Fertility. It will be made clear to you where you have these choices, for example, tick boxes will let you decide whether you wish to receive marketing or newsletters. We may, however, email you occasionally with information or queries about your registration, your subscription account, your website activity or postings, for example, with reminders, confirmations, warnings or copyright requests.
Dr Fertility will share your contact details with product partners who provide a drop shipping service. Dr Fertility will use the information received to provide the Services and to improve the content of the site. In order to provide the Services, your personal data may in some situations be seen by third parties, such as doctors or operations and maintenance contractors repairing and maintaining Dr Fertility's technical systems.
Except as stated above, Dr Fertility will not disclose any of your personally identifiable information without your permission except under special circumstances, for instance if Dr Fertility in good faith believes that the law requires disclosure.
Any information collected by Dr Fertility will be treated confidentially.
Please remember that any information you reveal, including personally identifiable information in a public forum such as in a discussion forum, is not subject to these Terms and Conditions and can be seen by third parties unrelated to Dr Fertility. It is therefore important that you carefully consider what information you disclose in these areas.
Dr Fertility stores information only as long as it is necessary. If your personal information changes (such as your address) or you no longer want to use one of our services to which you have subscribed, we will provide a way to correct, update, delete or remove your personal data. This can usually be done by you at the member information page or by e-mailing our site administrator.
To give our users the best experience with our sites, our web pages use cookies. Cookies are small text files that we place on your computer to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information unless you choose to provide this information to us by, for example, registering at one of our sites. However, once you choose to provide the site with personally identifiable information, this information may be linked to the data stored in the cookie.
We use cookies to understand site-usage and to improve the content and offerings on our sites. For example, we may use cookies to personalise your experience at our web pages (e.g. to recognise you by name when you return to our site) and to save your password in password-protected areas.
By placing an order you are offering to purchase a product on, and subject to, the following terms and conditions. All orders are subject to availability and confirmation of the order price.Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
In order to contract with Dr Fertility you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Dr Fertility retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm that you have transacted with Dr Fertility. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.
When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT.
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.
Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this website.
The conditions of use relating to any discount code will be specified at the time of issue.These T&Cs relate to all Dr Fertility promotions, competitions and discount codes (unless otherwise stated).
• Only one promotion code can be used per order.
• A promotion code can not be used after an order has been placed.
The material displayed on this website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law, Dr Fertility and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation, to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Dr Fertility’s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.We reserve the right to withdraw linking permission without notice.
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this website are in no way associated, linked or affiliated with Dr Fertility and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Dr Fertility.
You agree to indemnify, defend and hold harmless Dr Fertility, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this website or your breach of the Terms of Service.
Dr Fertility shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise: please let us know if you have any complaints or comments.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
These terms and conditions are to be construed in accordance with the laws of England and Wales and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Dr Fertility. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Dr Fertility.
As a reputable and trusted business committed to offering its customers high quality products, Dr Fertility recognizes its obligation to ensure that suppliers are operating ethically.
We expect our suppliers to consistently provide an environment, which protects their employees' health and safety and basic human rights.Dr Fertility will never knowingly source stock from countries which are in breach of the above principles. We also look to our suppliers to instil these principles when dealing with their own supplier base.
Because of the sometimes complex nature of our suppliers' supply chain, it is not always possible to monitor and control the conditions of each individual involved in the production of our products. However, as Dr Fertility continues to grow it recognises the importance of being proactive and doing everything within its power to support the rights of those involved in the manufacture of its goods.
Dr Fertility is totally committed to protecting the privacy of our site for both visitors and customers. We fully appreciate the sensitive nature of our products and respect the importance of privacy on the internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling, or where we have your express permission to do so.
We do not store credit card details nor do we share customer details with any 3rd parties. We cannot be responsible or held liable for the actions of third party sites from which you may have linked or been directed to the Dr Fertility website.
If you have made a purchase from our website, we may occasionally contact you regarding related products and helpful content including top tips, case studies and research via e-mail, post & telephone. You may also be given the opportunity to give permission to receive communications from carefully selected third parties.
You can opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to continue to receive email communications simply click on the "unsubscribe" link in any email communications, which we might send you.
A cookie is a small information file that is sent to your computer, mobile or other device when you visit a website and it will recognise your device on future visits. These types of files do a number of different jobs to improve your site experience as well as trying to ensure that the adverts or offers you see online are more relevant to you. These “cookies” can be divided into 4 types each of which is outlined below.
Category 1: Strictly Necessary Cookies
These cookies are essential in order to enable the site to provide services you have asked for such as remembering your shopping bag items.
Category 2: Performance Cookies
This type collect anonymous information on how people use the site and the data is merged with other users to enable us to improve how the site operates. For example, we utilise Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.
Category 3: Functionality Cookies
These remember choices you make such as language, or search parameters such as brand, quantities, colour or product line. These can then be used to provide you with a better experience by allowing us to tailor products and content to your needs. The information is also merged with other users on an anonymous basis to enable us to improve how the site operates. For example our saved Items feature utilises a cookie to remember the products which you have expressed a wish to save whilst browsing our website.
Category 4: Targeting Cookies or Advertising Cookies
These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. Due to the sensitive nature of our products, we will not retarget you with advertising banners on other websites, however we will only retarget you via email when you have given us permission to do so.
You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent. Your browser “help” section will normally provide details on how to manage the cookie settings.
We may use personal information provided by you to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, who may keep a record of that information. This is done only to confirm your identity - a credit check is not performed and your credit rating is unaffected.
The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for Dr Fertility or one of our suppliers. Such processing may, for example, be required in order to fulfil your order, process your payment details or provide support services.
Unfortunately, the transmission of information via the internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We may disclose your personal information to any of our group of companies. We may also disclose your personal information to third parties:
• in the event that Dr Fertility sells or buys any business or assets;
• if Dr Fertility or some or all of its assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets; or
• if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to protect the rights, property, or safety of Dr Fertility, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
If you wish to verify the details you have submitted to Dr Fertility, you may do so by contacting us via the e-mail address info@drfertility.co.uk. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We would strongly recommend that you do not use the browser's password memory function, especially where you are using a publicly accessible computer, as that may permit other people using your terminal to access your personal information.
Dr Fertility is the data controller for the purpose of the Data Protection Act 1998 (the Act). You have the right to access the information which Dr Fertility holds about you and your right of access can be exercised in accordance with the Act. You may lodge an access request for free, but depending upon the personal information you request, we may impose a charge to recover our costs in providing you with details of the information we hold about you. We will notify you of any such change upon receiving your access request, and confirm whether you wish to proceed and pay such charge.
We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a customer service member of the Dr Fertility team, who will be delighted to answer any questions you may have.
Simply email us at: info@drfertility.co.uk
How can I pay for my order?
To help you to check out quickly and securely we offer payment by PayPal. You won’t need to type in card details – just log into your PayPal account and confirm your purchase.
Why pay with PayPal?
It's safer: shop at thousands of websites without sharing your financial details.
It's faster: with no need to type in your card details, you can check out in a few clicks.
It's easier: all you need is an email address and password to pay online.
It takes minutes to open a PayPal account and it's free – just click here to get started.
What can I do if the payment for my order is declined?
If your payment has been declined, then you’ll need to place your order again. We’re not able to reinstate an order once the payment has been declined.
If you've tried all these and are still having problems, contact our Customer Care Team with as many details as you can about the issue - including any error messages you receive and we'll try to resolve it as soon as we can.
